Shipping protection from damage, loss & theft.
$1.30 for orders $135 or less.
1% Purchase Price for orders over $135.
Return for a one-time replacement pair of equal or lesser value, or request a full refund within two weeks of receiving your order!
You’re eligible for a one-time replacement pair within 12 months (P.S. This only applies to products with noticeable defects in the craftsmanship).
Go to “My Account” and select “Purchase History” to start your return or replacement.
Our customer service team will be in touch within 24 to 48 hours to confirm return details.
Mail your eyewear and provide your Delivery Confirmation Number.
You'll get your refund within 48 hours, or if you got a replacement we’ll ship your eyewear!
Returns & Replacements Policy
Replacing Your Eyewear
You sure can! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.
Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.
US customers: We ship through USPS and UPS Next Day Air. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date.
Canadian customers: we ship through the Canada Post.
UK customers: we ship through UPS.
Australian customers: we ship through the Australia Post.
For all other countries: we ship through UPS.
1. Making a return is easy! First, visit the My Orders section of your account profile and select the return-item option. The return-item button will be available for three months after your order is placed. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours.
2. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number.
3. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Or, if you chose the replacement option, we'll ship your new eyewear!
If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at firstname.lastname@example.org.
1. Obtain a Return Notice Email by contacting our Customer Service.
2. Send your glasses back to us and provide our Customer Service with the delivery confirmation number.
3. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.
Route+ offers you peace of mind with package protection for all of your orders at an affordable price ($1.30 for orders $135 and below, and 1% of your purchase for orders greater than $135). With Route+, you don't have to worry about what to do if your order is lost, stolen or broken. Simply file a claim to receive a refund or reorder your item(s).